கோடிக்கணக்கில் 'துட்டு' வாங்கினவன வேலை செய்யச் சொல்லுங்க !
அப்பாவி ஊழியரையே சும்மா சும்மா நோண்டாதீங்க !
'இந்தக் கூத்தில' வாங்கின கணக்கையே வரவு வைக்க முடியல்ல ,
புதுசா வேற கணக்கு பிடிக்க சொல்லுற, சுத்தி என்ன நடக்குதுன்னே தெரியாத " கோமாளி "ங்களை கண்டியுங்க !
» TODAY'S PAPER » TAMIL NADU
CHENNAI, MARCH 30, 2016
POST OFFICES WITNESS TECHNICAL GLITCHES IN CORE BANKING
SOLUTIONS NETWORK.
For the past few
days, customers at many post offices have been waiting in queues for long hours
to make deposits in their savings scheme accounts.
But, many of
them have had to return disappointed, owing to glitches in the core banking
solutions (CBS) network.
More customers
opted to invest in postal saving schemes after the Postal Department announced
that until March 31, depositors could avail themselves of the existing interest
rate even if the rates would be revised in April. However, several post offices
in the city did not have the capacity to handle the sudden rush of investors
and the CBS system had collapsed in many places.
Many customers
visiting the T. Nagar head post office on Tuesday complained that they waited
in queues for over two hours, to be informed that transactions could not be
carried out as the system was not functional. Some of them alleged that
depositors were turned down as postal investments before the month-end would
attract higher interest rates.
A resident of
Anna Nagar said that those who wanted to withdraw cash or close the accounts
after maturity were the worst-affected and long waits often led to frayed
tempers among customers.
Deivanai Pandian, a
resident of Anna Nagar, said: “Some customers wait for over four hours to check
if transactions can be carried out. I visit once in two days to check whether
the situation has improved. There are instances when even the staff members
begin their day before 10 a.m. but are unable to carry out operations because
the CBS system is not working.”
Customers
demanded that the technical glitches in the software of the CBS be resolved and
the bandwidth be increased to address such issues.
Officials of the
Department said more customers chose to invest in senior citizens’ savings
scheme, recurring deposits and time deposits.
On Sunday alone,
6,300 accounts were opened in the Chennai city region and deposits were
accepted in post offices through manual system as in Anna Nagar. However,
withdrawals cannot be made till the problem is set right and customers may have
to opt for cash from postal ATMs.
Admitting that
there had been a problem in CBS-enabled post offices, Mervin
Alexander, Postmaster General (Chennai City Region), said overloading the
system due to a large number of transactions in a short span had led to the
problem and the technical team was involved in resolving it.
“We have a
contingency plan to prevent inconvenience to customers. We have instructed post
offices to accept deposits and provide manual receipts so that people need not
wait for long hours,” he said. He added that nearly 25,000 saving accounts were
opened in the past one week.
Postal staff
members had been instructed to accept deposits and make entry online later to
help customers get the benefits of higher interest rate.
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